OFWLink Frequently Asked Questions

All about the website

How to add a photo?

1. Log into OFWLink. Make sure your photos have been downloaded from your digital camera or camera phone and are on the computer you're logging into.

2. Navigate to your Timeline, a friend’s Timeline, or your News Feed. Above the status update bar, there should be the option "Add Photos/Video." Select it.

3. Select Upload Photo/Video. Here, you'll have the option to click "Upload Photo/Video" or "Create Photo Album."

4. Find the picture file on your hard drive and select it. A finder window should pop up, allowing you to search your hard drive for the photos. Your photo will have to be uploaded to your computer before you can do this step.

5. Edit your post. You can add a caption, tag any other people with you, and adjust the privacy settings.

If you choose to, you may add tags to your pictures. Just go to the photo, and select "Tag This Photo" right below your picture. Click somewhere on your picture, choose a person, then click "Tag." Select "Done Tagging" when you are finished.

To add a caption, click the pencil below your photo.

6. When you are done editing the photos, select "Post." The photos should immediately be available on your Timeline or your friend's Timeline.

How to change your avatar?

You have few options to change your avatar.

1. Go to "my profile" or your "dashboard" then click "change avatar".

2. Click the "drag and drop image here or click to browse" button  to open the image folder.

3. Choose the image then click.

4. Crop the image and click "apply crop".

How to create avatar using "avatar builder"?

1. Go to "my profile" then click the "build avatar" button.

2. Click "create avatar" button.

3. Choose the gender.

4. Choose the face shape, face mark and facial hair.

5. Choose the eye shape and eyebrow.

6. Choose the nose shape.

7. Choose the lips shape.

8. Choose the ear shape.

9. Choose the hair style.

10. Choose the clothes and accessories.

11. Choose the eyeglasses and gadget.

12. Choose the background then click "save".

All about OFW and Migrant workers

What is the Migrant Workers and Overseas Filipinos Act (MWOFA) of 1995, as amended?

This is the law that protects the Overseas Filipinos and Migrant Workers. It provides adequate and timely social, economic and legal services to Filipino migrant workers. It affords protection to labor--organized and unorganized, and promotes full employment and equal employment opportunities.

Who is an Overseas Filipino Worker (OFW)?

A Filipino Citizen who is about to engage, presently engaged, or engaged in the past in an activity with compensation:

a. In another country where he/she is not a citizen

b. On board a vessel navigating foreign seas excluding government ship used for military on non-commercial purposes; or

c. On an installation located offshore or on high seas.

What is the difference between an OFW and a Migrant Worker?

They mean the same thing. In the context of MWOFA of 1995, as amended, the terms OFW and migrant worker are used interchangeably.

What is the difference between an agency-hired OFW and a direct-hired or name-hired OFW?

An OFW is agency-hired if he/she availed the services of a recruitment/manning agency duly authorized by the Department of Labor and Employment (DOLE) through the Philippine Overseas Employment Agency (POEA).

On the other hand, an OFW is direct-hired or name-hired if he/she was hired directly by foreign employers such as: international organizations; diplomatic corps; and those who were able to get an employment without the assistance or participation of any recruitment/manning agency.

What is the Agency-Hired OFW Compulsory Insurance (OCI)?

The Agency-Hired OFW Compulsory Insurance or the Compulsory Insurance Coverage for Agency-Hired Migrant Workers, is an insurance mechanism made available by the law to provide insurance protection for the OFWs.

Who are covered by the Agency-Hired OFW Compulsory Insurance?

The Agency-Hired OFW Compulsory Insurance is mandatory for agency-hired OFWs. It is not mandatory for direct-hired, name-hired, or re-hired OFWs. If interested they can also avail of this insurance.

What are the benefits and coverages of the Agency-Hired OFW Compulsory Insurance?

The benefits of the Agency-Hired OFW Compulsory Insurance are as follows:

What is the Accidental Death Benefit?

When an insured OFW covered by the Agency-Hired OFW Compulsory Insurance dies from an accident, USD 15,000.00 will be paid to his/her listed beneficiaries. If there are more than one listed beneficiaries, the payment will be divided equally among them.

Examples of deaths due to accidents are car accidents and work-related accidents in the factory and in the construction site.

What is the Natural Death Benefit?

When an insured OFW covered by the Agency-Hired OFW Compulsory Insurance dies from causes aside from accidents, USD 10,000.00 will be paid to his/her listed beneficiaries. If there are more than one listed beneficiaries, the payment will be divided equally among them.

Is suicide covered by the Agency Hired OFW Compulsory Insurance?

Yes. The coverage starts at the enforcement of the insurance coverage. The usual 2-year contestability period in insurance contracts is not applicable for the Agency-Hired OFW Compulsory Insurance.

What is the Total Permanent Disablement Benefit?

When an insured OFW covered by the Agency-Hired OFW Compulsory Insurance is totally and permanently disabled, USD 7,500.00 will be paid to him/her. 

The Total Permanent Disablement Benefit can be claimed if any of the following will happen:

a. Permanent damage to both eyes;

b. Permanent damage to both hands (i.e. paralyzed or cut at or above the wrists);

c. Permanent damage to both feet (i.e. paralyzed or cut at or above the ankles); and

d. Permanent damage to the head (comatose or insanity).

The permanent disablement should be due to an accident or any health-related cause or sickness suffered during the insured’s employment.

If an agency-hired OFW lost one limb (arm or foot) or an eye, is there a partial payment for the disability?

None. The Agency-Hired OFW Compulsory Insurance only covers permanent and total damage to both arms, feet, and eyes.

What is the Repatriation Cost Benefit?

In case the insured OFW was terminated by his/her employer without any valid cause, or the employee resigns with valid cause, the actual cost of transportation (air fare only) is covered by the Agency-Hired OFW Compulsory Insurance. The proceeds of this benefit go directly to the agency to reimburse the cost of one-way plane ticket back to the Philippines.

The Repatriation Cost Benefit also covers the cost of personal belongings of the insured OFW in case of death.
In case of the insured OFW’s death, the insurance company shall render assistance in the transport of the remains and belongings through the use of their service providers (American Assist or SOS).

What are the valid reasons for claiming the repatriation cost benefit?

The Repatriation Cost Benefit can be claimed when any of the following happens:

a. Illegal termination by the insured OFW’s employer – termination of work contract without valid reason;b. Non-payment of salary;;c. Maltreatment;d. Overworked;e. Poor living conditions (e.g. no running water in living quarter, no proper bed, etc.);f. Poor working conditions (e.g. non-payment of agreed bonus, no break-time during work hours, etc.); andg. Medical reasons.


Where is the Chinese Embassy in Manila?

Chinese Embassy in Manila, Philippines

4896 Pasay Rd, Dasmarinas Village

Makati City, Metro Manila

Phone: +63-2-8482396

FAX: +63-2-8482386

Email: [email protected]

Where is the Chinese Consulate General in Cebu?

Chinese Consulate General in Cebu, Philippines

Cebu Fil-Chinese Volunteers Fire Brigade Blg

Don Julio Llorente Street

Cebu City 6000, Philippines

Phone: +63-32-2563456

FAX: +63-2-2548727

Email: [email protected]

Where is the Philippine Embassy in Beijing?

Philippine Embassy in Beijing, China

23 Xiu Shui Bei Jie


Beijing, 100600 China

Phone: +86(10)6532-5175

FAX: +86(10)6532-1921

Email: [email protected]

Where is the Philippine Consulate General in Shanghai?

Philippine Consulate General in Shanghai, China

Suite 368 Shanghai Centre

1376 Nanjing West Road, Shanghai 200040


Phone: +86(21) 6279-8337

FAX: +86(21) 6279-8332

Email: [email protected]

Where is the Philippine Consulate General in Xiamen?

Philippine Consulate General in Xiamen, China

No. 2 Ling Xiang Li

Lian Hua District, Xiamen,

Fujian Province, 361009 China

Phone: +86(592) 513-0355

FAX: +86(592) 5530803

Email: [email protected]

Where is the Philippine Consulate General in Guangzhou?

Philippine Consulate General in Guangzhou, China

Rm. 709-712, 7/F Guangdong International Hotel
339 Huanshi Dong Lu, Guangzhou


Phone: +86(20) 7331-1461

FAX: +86(20) 8333-0573

Email: [email protected]

Where is the Philippine Consulate General in Hong Kong?

Philippine Consulate General in Hong Kong, China

14th Floor, United Centre Bldg.

95 Queensway, Admiralty, Hong Kong SAR


Phone: +(852) 2823-8500

FAX: +(852) 2866-9885

Email: [email protected]

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